Return ,Refund and Cancellation Policy

Return, Refund, and Cancellation Policy

At Amani Leather Crafts Pvt Ltd, we aim to provide high-quality products and excellent customer service. To ensure a smooth experience, please review our policies below:

Return Policy

1. Eligibility for Returns: We accept returns only for defective items. Defective items include those that arrive damaged, have manufacturing defects, or do not meet the described specifications. Non-defective items are not eligible for return.
2. Return Request: To request a return for a defective item, contact our customer service team at +91 75960 83059 within 14 days of receiving your order. Include your order number, a description of the defect, and, photographs of the defective item are mandatory.
3. Return Process: Upon approval of your return request, we will provide instructions for returning the defective item. Return shipping costs will be covered by Amani Leather Crafts Pvt Ltd, and we will provide a prepaid return shipping label or arrange return shipping through a carrier of our choice.
4. Inspection and Processing: Once we receive the returned item, we will inspect it to verify the defect. Upon verification, we will offer a replacement (if available) or a full refund to the original payment method.

Refund Policy

1. Refund Eligibility: Refunds are only issued for defective items. Refunds are processed to the original payment method used at the time of purchase.
2. Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.

Cancellation Policy

1. Order Cancellation: You may cancel an order before it has been processed and shipped. To request a cancellation, contact our customer service team at +91 75960 83059 as soon as possible.
2. Cancellation Process: If your order has not yet been processed or shipped, we will cancel it and issue a full refund to the original payment method. If the order has already been processed or shipped, it will be subject to our return policy.
3. Subscription Cancellations: For subscription services, cancellations can be requested at any time. The cancellation will take effect from the end of the current billing cycle.

Contact Information

For any questions, return requests, or cancellation inquiries, please contact our customer service team at +91 75960 83059.

Thank you for choosing Amani Leather Crafts Pvt Ltd. We are dedicated to ensuring your satisfaction and are here to assist with any concerns you may have.